Return Policy

At Bold Reserve, we stand behind the quality and efficacy of our products, crafted to offer you an unparalleled skincare experience. We understand, however, that there might be instances where you feel the need to return a purchase. Below is our return policy designed to ensure both transparency and satisfaction.


Unopened Products: We accept returns of unopened products within 30 days of purchase. If you are not satisfied with your purchase and the product remains sealed in its original packaging, you are welcome to return it for a full refund.

Broken or Damaged Products: We accept returns of unopened products that have been damaged during within delivery 30 days of purchase. If the bottle or container has been inhibited in any way, rest assured you will have a complete refund or exchange - your choice.

Opened Products: Due to health and safety standards and the nature of our products, we are unable to accept returns of opened products. Once a product's packaging has been opened, there is no verifiable way to ensure the product hasn't been tampered with or altered, making it impossible to guarantee the product's quality for the next customer. This policy is in place to protect the integrity of our products and the safety of our customers.

How to Initiate a Return

  1. Contact Us: Reach out to our customer service team at with your order number, the reason for your return, and a picture of the unopened product.
  2. Approval: If your return meets our criteria, we will provide you with a return authorization and instructions on how to send back your product.
  3. Shipping: In the event of an approved return, we will cover all shipping costs and provide a return label to the email you initiated contact with.
  4. Refund Processing: Upon receiving and inspecting the return, we will process your refund or exchange as requested. Please allow up to 10 business days for the refund to be credited back to your original form of payment.


If you have any questions about our return policy or need assistance with a return, please do not hesitate to contact our customer service team. We are here to help and ensure that your experience with Bold Reserve is nothing short of excellent.

Thank you for choosing Bold Reserve for your skincare needs. We appreciate your understanding and adherence to our return policy, and we look forward to serving you again in the future.